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Terms & Conditions
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Booking your vacation involves an agreement between you and those who provide the services. Neither TWG Travel nor any Tour Operator named on your itinerary owns, manages, controls, or operates any transportation vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions. Please read all the information on this page carefully, since it sets out the conditions covering the travel and other services offered. Receipt by TWG Travel of any payment on your reservation, is your acknowledgement that: you have read and understood these Terms & Conditions as well as the availability of Trip Insurance for purchase. You certify that you are authorized to act for everyone named on your itinerary, and further, that you have provided this information to all passengers named on your itinerary. The information on this web site supersedes all previously published information. |
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| Bookings are confirmed on a "first-come, first-served" basis. Early reservations are recommended to avoid disappointment. All passengers full, legal names are required at the time of booking. Special Needs Passengers: Guests with physical disability requiring special attention or treatment must make any special needs or requests known at the time of the booking. Passengers requiring special assistance should be accompanied by a responsible adult fully able to assist the passenger. TWG Travel cannot guarantee that destination airports, coaches, transfer vehicles, and accommodations will be wheelchair accessible. Some of the events and activities available internationally and which involve transportation by bus, van, sailing or power vessel, may not have facilities for accommodating physically disabled passengers. Services required for passengers with special needs are not included in the package price, and may not be available. IMPORTANT: Names on your reservation must EXACTLY match that on your Passport presented during airline, cruise line, & hotel check-in formalities. Due to increased security measures passengers may be denied boarding if names are spelled incorrectly. Nicknames not allowed. |
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| Unless otherwise stated, all prices are per person, in U.S. dollars, based on two adults sharing a hotel room or cruise cabin, and reflect rates in effect (including foreign exchange rates) at the time of booking. However, TWG Travel reserves the right to re-invoice your reservation should an error be made in computing your package price. Please Note: Under deregulation, airfares and prices in general may be increased at any time without notice. Special offers may be withdrawn at any time. All bookings are subject to any applicable fare increases or surcharges beyond the control of TWG Travel, including but not limited to increases in or the establishment of fuel or other surcharges, departure taxes, tariffs, or passenger facility charges. Groups: Group cruises, group tours, group packages, or other group services are based on a minimum number of passengers traveling together. If the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers or the group may be cancelled. Prices valid from U.S. departure cities only. |
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| 3. PAYMENTS: |
| A. Accepted Forms of Payment: Unless otherwise indicated on your invoice, TWG Travel will accept personal checks, cash, money order, cashier's check, and the following credit cards: Visa, MasterCard, American Express, and Discover as valid forms of payment for bookings. TWG Travel reserves the right to modify this policy based on client status and prior credit approval. |
| B. Payment Policies: Unless otherwise indicated on your invoice, full payment or a deposit of $250 per person plus optional trip insurance, is due with your reservation to secure your booking. Full payment by credit card is required at the time of booking for all bookings made 60 days or less prior to departure. Bookings made using published airfares, promotional air fares, or specially requested flights may require immediate deposit or payment in full at the time the booking is made. The deposit amount will be determined by the hotel and airfare selected. Your reservation is not confirmed until payment is received. During certain holidays and peak periods and/or for certain itineraries, this payment date may be changed. Payments made on a booking for travel within 21 days of departure require payment in full by credit card. Payment for bookings made using regular published airfares require payment by credit card. CREDIT CARD PAYMENTS require a signed authorization form. Download from the Travel Center Concierge on our web site. Consumers paying by credit card may have more protection than those paying by cash or check. |
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A. Cancellation/change fees apply to all deposited and guaranteed bookings. Passengers are asked to notify TWG Travel immediately of their intention to cancel. Cancellation fees are calculated based on the date TWG Travel and the suppliers named on your itinerary receive notice of cancellation. The cancellation fee shown below is not a penalty, but reasonable, liquidated damage to compensate TWG Travel for pre-payments made on advance booking of travel services, and for the administrative costs involved in processing the booking and cancellation. These fees are in addition to any charges assessed by suppliers such as Tour Operators, Cruise Lines, Hotels, or Airlines. Cancellation charges are based on the number of days your cancellation is received prior to scheduled departure. Unless otherwise shown on your invoice or group agreement, the following cancellation charges will apply. Holidays, peak periods, and certain itineraries are subject to additional fees.
Up to 61 days prior.........$100 per person 60-31 days prior .............$150 per person 30-0 days prior...............$200 per person |
| B. Revisions and changes: Unless otherwise shown on your itinerary or group contract, a $35 per reservation charge will apply to all changes (including name substitutions) of deposited or guaranteed bookings. This charge will be over and above any charges imposed by cruise lines, airlines, tour operators, hotels, or other suppliers, and in addition to any increase in fare. Name changes are subject to hotel, airline, and/or cruise line acceptance and penalties. No changes are allowed after documents are issued, or additional charges will apply. In the event the initial room occupancy changes due to the cancellation of one or more passengers, the remaining passenger(s) will be responsible for the new occupancy rate. |
| C. Cancellation of Services: In the event a group or group tour is cancelled by TWG Travel, the Tour Operator or Cruise Line, TWG Travel will have no responsibility beyond the refund of all monies received, which will be deemed to constitute full settlement. |
| D. Special Requests - Special requests such as room locations, adjoining or connecting room, bed preferences, in-flight meal requirements, seating requirements, dining requirements on ships, etc. cannot be guaranteed by TWG Travel or the Tour Operator. Although we will make such requests of the supplier, neither TWG Travel nor the Tour Operator named on your itinerary can be held responsible if such special requests are not fulfilled. CLAIMS, REFUNDS, & UNUSED SERVICES: TO BE ACCEPTED, ANY REFUND CLAIM MUST BE MADE BY THE PASSENGER, IN WRITING, AND RECEIVED BY TWG TRAVEL WITHIN 30 DAYS OF THE SCHEDULED END OF THE TRIP OR CRUISE. All refund claims must be submitted in writing and sent by registered mail to the address of TWG Travel below. Under no circumstances shall passenger claim from TWG Travel an amount in excess of the costs of the vacation paid by the passenger to TWG Travel. No refund or adjustment will be made for any changes, cancellations, or modification of services provided in the itinerary, if such changes are made by the passenger during the trip or cruise. |
| Unused services are refundable only to the extent that TWG Travel receives a refund from suppliers such as cruise lines, airlines, tour operators, and hotels, after deducting any cancellation charges levied by these suppliers. To get a prompt refund for unused services, clients must submit written proof from the hotel or other operator that services were unused and are refundable. No responsibility is accepted for expenses or lost vacation time incurred due to delay, aircraft reroute, change in schedule, or any other causes. Any refunds are offered with the express understanding that the receipt of that refund by passenger waives any additional remedies. Canceled tickets must be returned for proper credit to your account. Lost, stolen, or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge, in addition to any revision or cancellation charges advised that may apply. |
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| A. Flight Confirmation: All flight times, flight itineraries, and carriers are subject to change with or without prior notice. We strongly recommend that passengers reconfirm exact flight times with the carrier prior to departure: 24 hours prior to departure for domestic flights, and 72 hours prior for international flights. Failure to reconfirm or to use any reservation may result in automatic cancellation of all continuing and return reservations. |
| B. Check - in: The minimum check-in time for most domestic flights is 2 hours, and at least 3 hours for international flights. In addition, air travelers must report to the gate at least 30 minutes prior to departure time. Failure to comply with this regulation may result in the loss of the seat to another passenger. Neither TWG Travel nor the Tour Operator can be held responsible if you miss your flight or are denied boarding. This information requirement varies by carrier. Passengers are advised to determine exact requirements from the carrier. |
| C. Connecting Flights: Passengers with connecting flights are advised to allow ample time (minimum 3 hours/recommend overnight) between flights. Neither TWG Travel, the Tour Operator nor Cruise Line shall be responsible for any additional charges incurred for air fares or other expenses incurred as a result of irregular airline operations which result in changes to flight times and/or subsequent mis-connections (see Optional Vacation Insurance). |
| D. Excursion and promotional fares: Most discount fares involve certain restrictions. Any change in carrier(s), flight(s), time(s), or routing(s) could result in carrier demanding a full fare. Obtain agency or airline assistance before making any changes. Airline tickets are non-refundable once issued. |
| E. IMPORTANT: If you arrive at an airline ticket or passenger check - in counter with your confirmed ticket and find that the airline shows no reservation for you - do not leave the counter. The airline must accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. |
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| While we strive to always provide the latest information and details about our product offerings on this web site and make every reasonable effort to ensure the accuracy of the information presented, the details listed are subject to change without notice. Offered inclusions are subject to availability and may be withdrawn at any time. Neither TWG Travel nor the Tour Operator shall be responsible if some of the services, bonus features or facilities generally offered by the destination supplier cease to be available or are not working. Hotels may curtail or alter some facilities without notice, usually for purposes of ongoing maintenance and improvement. Use of recreation equipment and facilities which may be included in your vacation package is subject to availability. Room photographs that may be shown are for informational purposes only and may not depict the actual category purchased. Specific requirements with regard to room and other special requests cannot be guaranteed, and in most cases, cannot be confirmed prior to departure. No refunds or adjustments will be made for portions of the trip or attendant services not taken or used. Please be sure to check with a TWG Travel representative on any specifics that may be important to you. |
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| Valid passports are required for re-entry into the United States. Passports are required for all adults, children, infants, & newborns. Many countries require that Passport expiration date must not occur within six months of the trip termination date. U.S. CITIZENS MAY CONTACT THE U.S. PASSPORT AGENCY IN WASHINGTON DC AT (202) 647-0518 FOR INFORMATION. In addition to a passport, visas may be required for your international trip. Special documentation may be required for minors traveling alone, and for single parents traveling with children. Minors UNDER 18 YEARS OF AGE MUST TRAVEL WITH THE CONSENT OF BOTH PARENTS. If a minor is traveling with only one parent, the parent must present a notarized letter of consent from the absent parent or a copy of the legal document giving that parent sole custody. If the absent parent is deceased, a copy of the death certificate is necessary. If a minor is traveling without legal parents, a notarized letter of consent must be submitted and signed by the legal parents. It is the traveler’s responsibility to provide proper documentation. Non-US citizens may require approval from the Mexican Immigration Authority. Please contact the Mexican Consulate for information. |
| It is each passenger’s responsibility to determine and obtain at his or her own expense, all documentation such as passports, visas, proof of citizenship, proof of identity, vaccinations, etc., that are required by all relevant government authorities for entry into each country on his/her itinerary, and re-entry into the U.S. Requirements may vary based on each passenger's nationality and country of residence. REQUIREMENTS MAY CHANGE, SO WE RECOMMEND THAT ALL IMMIGRATION REQUIREMENTS BE VERIFIED WITH THE TOURIST OFFICE OR CONSULATE OF THE FOREIGN COUNTRY, WELL BEFORE DEPARTURE. In the event that passenger does not possess the documentation required by the destination or the carrier, the carrier reserves the right to refuse passage. NO REFUNDS WILL BE MADE IF IMPROPER DOCUMENTATION RESULTS IN DENIED BOARDING OR ENTRY. |
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| Customs and/or immigration officials can, at their own discretion, deny the passenger entry into their country. For example, a previous criminal record could be an obstacle in international travel, leading to denied entry. TWG Travel, and/or any other supplier of services cannot be held responsible for denied entry under any circumstances. |
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| TWG Travel is not responsible for the loss, theft, or misplacement of tickets, vouchers, or other documentation, nor for any expenses incurred by the passenger as a result of the loss, theft, or misplacement of these documents. Passenger is responsible for complying with the terms, conditions, or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of not complying with them. DOCUMENTS: Documents will be mailed approximately 10 days prior to departure, providing final payment is received. Documents delayed because of late payment may require overnight shipment billed to the recipient, or customer pick - up at the airport or pier at an additional charge. Documents are deemed to become the property of client once they have been mailed from TWG Travel. All documents will be sent via regular US mail at no charge to passenger. TWG Travel accepts no responsibility for misdirected documents, or documents lost in the mail. Passenger may request documents be sent via express mail at passenger’s own risk and expense. Please check your documents carefully upon receipt to verify all arrangements. Call immediately if there are any questions. By accepting travel documents, traveler agrees that he or she has read and understood the Booking Terms and Conditions (and any group reservation information, by reference), and agrees to be bound by them. Traveler’s retention of reservations or documents after issuance shall constitute a consent to these terms and conditions, and an acknowledgment that he or she is authorized to act for all passengers listed on the itinerary. Further, traveler agrees that all passengers will travel together, and that he/she will convey the contents herein to his/her travel companions or group members. |
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| Travelers should be aware that different living standards and practices may exist outside of the United States including but not limited to: provision of utilities, e.g. water and electricity; accommodations; services of all kinds; food; food preparation, and water quality. TWG Travel, Tour Operator and/or Cruise Line shall not be responsible for any loss, damage, illness, or injury resulting from different living standards. All hotels undergo routine maintenance and renovation. Certain resort areas are undergoing major growth with considerable ongoing construction. While we strive to always provide the latest information and details about our product offerings on this web site and make every effort to ensure the accuracy of the information presented, the details listed are subject to change without notice. Offered inclusions are subject to availability and may be withdrawn at any time. Room photographs that may be shown are for informational purposes only and may not depict the actual category purchased. Please be sure to check with a TWG Travel representative at 301-593-5703 on any specifics that may be important to you. HAZARDOUS CONDITIONS: For information concerning possible dangers at international destinations, you may contact the Travel Advisory Section of the U.S. State Department at (202) 647-5225.. For medical information, you may contact the call the Public Health Service or the Centers for Disease Control and Prevention at (800) 311-3435.. BY EMBARKING UPON HIS/HER TRAVEL, THE TRAVELER VOLUNTARILY ASSUMES ALL RISKS INVOLVED IN SUCH TRAVEL, WHETHER EXPECTED FOR UNEXPECTED. TRAVELER IS HEREBY WARNED OF SUCH RISKS, AND IS ADVISED TO OBTAIN APPROPRIATE INSURANCE COVERAGE AGAINST THEM. (SEE OPTIONAL TRIP INSURANCE). |
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| TWG TRAVEL strongly recommends trip cancellation insurance which will protect your investment in the event you need to cancel your reservations due to a medical or other covered reason. Many insurance policies will not cover incidents/illnesses that occur outside the United States. Additionally, all passenger baggage and property are at "owner's risk" at all times. Neither TWG Travel nor any supplier named on your itinerary is responsible or liable for damage, loss or theft of baggage or personal effects. TWG Travel strongly recommends that passengers insure themselves and their personal effects before leaving home. Optional Vacation Insurance may be purchased via the Travel Center Concierge on our web site. Purchase trip insurance within the time frame specified by the insurance provider to receive bonus coverage (protection if pre-existing medical conditions force you to cancel or interrupt your trip among others). However, trip insurance (without the bonus coverage) may be purchased up to 24 hours prior to departure. Please note that trip insurance is non-refundable. LIMITATION OF LIABILITY: By booking this trip, passenger acknowledges that in all events, TWG Travel shall not be liable for any consequential damages, and that the sole extent of TWG Travel’s liability shall never exceed the amount actually paid by passenger to TWG Travel. |
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| This travel agency, offering these travel arrangements for sale, acts only as an independent agent in securing the services of the hotel, air carrier, cruise line, or other supplier(s) named on your itinerary all of which are disclosed principals and independent contractors. These services may be purchased through a Tour Operator. TWG Travel takes reasonable care in selecting all suppliers. However, because of its status as an independent agent, and because it maintains no control over personnel, equipment, or operations of the travel service suppliers, this travel agency shall not be held liable or responsible in any way whatsoever, for any injury, damage, death, or loss, accident, or delay to person or property, due to any breach of contract, omissions, intentional or wrongful act, or act of negligence of, or default of any hotel, carrier, restaurant, company, or person rendering any of the services included in the cruise, package, tour, group, or itinerary, or by act of God, terrorist activities, social, or labor disputes or unrest, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, mechanical or construction failures or difficulties, sickness, diseases, quarantine, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Further, no responsibility is accepted for any additional expense, omissions, delays, re-routing, or acts of any government or authority. |
| As all monies received for travel services are forwarded to the supplier, except for the travel agent’s commissions and fees, this travel agency shall not be responsible for refund of monies not in its possession. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, TWG Travel does not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling, or handling of personal effects. Traveler assumes complete and full responsibility for, and hereby releases this travel agency from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. TWG Travel is not a participant in the California Travel Consumer Restitution Fund. You are not eligible to file a claim against that fund in the event of TWG Travel default. |
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| This TWG Travel Web site, including this agreement, regardless of where performed, shall be governed and interpreted according to the laws of the state of Maryland. It is agreed that any and all disputes or matters and actions brought to enforce or arising under or in connection with or incident to the responsibilities of TWG Travel under this web site including this Agreement, shall be subject to the exclusive jurisdiction of the federal and state courts of Maryland, brought in the state court located in the county of Montgomery, Maryland or the federal court located in the city of Rockville, Maryland. The parties hereby consent to personal jurisdiction and venue in the federal and state courts of Maryland for any action concerning any and all disputes arising in connection with this web site or this agreement. These Terms and Conditions shall be construed in accordance with the laws of the State of Maryland. SEVERABILITY: If a court or other competent body with jurisdiction determines that any part of this Agreement is unenforceable, the remaining provisions of this Agreement shall remain valid, enforceable, and unaffected by such determination. |
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| The Passenger hereby acknowledges having read and understood all the provisions of this Agreement, and agrees that by accepting reservations and tickets vouchers, he/she will be bound by the Terms and Conditions set forth here.
TWG TRAVEL, P.O. Box 624, Silver spring, MD 20918, Tel: 301 593 5703 Fax: 301-593-6991 |
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| 15. BEFORE YOU TRAVEL OUTSIDE THE UNITED STATES |
| We recommend you check the sources cited by the State Department for the latest information and travel advisories. You may contact the U.S. State Dept. at 202 647 4000, listen to its pre-recorded message at 202 647 5225, or log on to its web site at http://travel.state.gov/travel/warnings_current.html. For Country Specific Information worldwide, International Health Requirements and more, visit the Travel Center Concierge on our web site and follow the links to the appropriate web site, or call your local consulate or embassy. |
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